Privacy Policy

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Privacy Policy for ATS Resume Nirvana LLC

Effective Date: 5.18.26

Last Updated: 5.18.26

ATS Resume Nirvana LLC (“ATS Resume Nirvana,” “we,” “our,” or “us”) provides resume optimization, cover letter preparation, job application targeting, and interview strategy services through our website and online store (the “Site”) and related communications (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information, and the choices available to you. By using the Site and Services, you agree to this Privacy Policy.

Important: This policy is provided for general informational purposes only and does not constitute legal advice. Privacy laws vary by jurisdiction. You are responsible for ensuring your use of this policy and your practices comply with applicable laws. If you have questions about legal compliance, consult a qualified attorney.

1) Who We Are and How to Contact Us

- Business name: ATS Resume Nirvana LLC

 - Email: [Insert contact email, privacy@atsresumenirvana.com

2) Scope

This policy applies to personal information processed when you:

- Visit or interact with our Site (including via GoDaddy Website Builder)

- Purchase Services through our online store

- Upload resumes, cover letters, job descriptions, or other materials

- Participate in coaching or interview strategy sessions

- Subscribe to newsletters, download content, or engage with us on social media

- Contact customer support or otherwise communicate with us

3) Information We Collect

We collect the following categories of personal information, depending on how you interact with us:

A. Information you provide directly

- Contact and account information: name, email, phone, address, billing/shipping details, account credentials.

- Professional and application materials: resumes/CVs, cover letters, portfolios, employment history, education, skills, certifications, job preferences, target roles, salary expectations (if provided), LinkedIn or other profile links, and job descriptions for targeted applications.

- Communications: emails, chat messages, support requests, feedback, survey responses, testimonials (with consent).

- Coaching and session content: notes, scheduling details, recordings (only if agreed in advance), and preparation materials.

- Payment details: payment card or account information (processed by our payment processor; we typically receive only limited transaction data such as payment confirmation, last 4 digits, amount, and status).

B. Information collected automatically

- Usage and device data: IP address, device type, browser type, operating system, referring URLs, pages viewed, links clicked, time and date of visits, and other standard web log information.

- Cookies and similar technologies: pixels, web beacons, and local storage for essential site functionality, analytics, performance, and (if enabled) marketing.

C. Information from third parties

- Payment processors (e.g., Stripe, PayPal): payment status, transaction IDs, limited billing information.

- Analytics and advertising partners (e.g., Google Analytics): aggregated traffic and usage insights.

- Video conferencing and scheduling tools (e.g., Zoom, Google Meet, Calendly): meeting metadata and contact details.

- Email/CRM and customer support tools (e.g., Mailchimp, HubSpot, Freshdesk): subscription preferences, engagement metrics, and support tickets.

- Publicly available sources or with your direction (e.g., LinkedIn profiles you share).

4) How We Use Personal Information

We use personal information for the following purposes:

- Provide and improve Services: fulfill orders, deliver resume/cover letter optimizations, targeted application materials, and coaching sessions; customize content and recommendations.

- ATS and keyword optimization: analyze your materials against job descriptions and industry standards using both human expertise and AI-assisted tools, with your consent where required.

- Communications and support: respond to inquiries, send order updates, and provide customer service.

- Payments and transactions: process payments, prevent fraud, and manage invoices and receipts.

- Analytics and performance: monitor Site performance, troubleshoot, and understand usage to improve our offerings.

- Marketing and promotions: send newsletters, promotional messages, and referrals (you can opt out at any time); show testimonials with your permission.

- Compliance and protection: enforce our Terms, comply with legal obligations, and protect our rights, users, and property.

Legal bases for processing (EEA/UK only)

- Contract: to perform a contract or take steps at your request prior to entering a contract.

- Legitimate interests: to operate, secure, and improve our Services; prevent fraud; and conduct limited direct marketing (balanced against your rights).

- Consent: for certain email marketing, cookies/analytics in some jurisdictions, and any recording of sessions; you may withdraw consent at any time.

- Legal obligation: to meet legal or regulatory requirements.

5) Cookies and Tracking Technologies

We use:

- Essential cookies: necessary for core Site functions (e.g., shopping cart, checkout).

- Analytics cookies: to understand Site usage and improve performance (e.g., Google Analytics).

- Functional cookies: to remember preferences and improve your experience.

- Marketing cookies (if enabled): to measure campaign performance or retarget ads.

Your choices:

- Cookie banner/settings: where required, we present a consent banner and/or cookie settings tool to manage preferences.

- Browser controls: you can set your browser to refuse or delete cookies; some Site features may not function properly without cookies.

- Do Not Track: our Site does not currently respond to DNT signals due to a lack of industry standard.

6) How We Share Personal Information

We do not sell personal information. We disclose personal information in the following circumstances:

- Service providers/Processors: hosting and infrastructure (e.g., GoDaddy), payment processing (e.g., Stripe/PayPal), analytics (e.g., Google Analytics), email/CRM (e.g., Mailchimp), customer support, scheduling and video conferencing (e.g., Calendly, Zoom/Google Meet), cloud storage, and AI-assisted vendors for content analysis and optimization. These providers process data on our behalf under contracts that require data protection and confidentiality.

- Contractors and consultants: trusted professionals assisting with resume optimization and coaching under confidentiality agreements.

- Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate protections and notice.

- Legal and compliance: to comply with laws, regulations, legal processes, or governmental requests; to enforce our agreements; and to protect our rights, users, or the public.

AI-assisted processing

We may use AI-assisted tools to analyze resumes, job descriptions, and related materials to enhance ATS compatibility and keyword alignment. We take steps to restrict input of unnecessary personal or sensitive data and to use reputable providers with contractual safeguards. We do not permit AI vendors to use your materials for their own model training where we can control that setting.

7) International Data Transfers

We may process and store personal information in the United States and other countries where we or our service providers operate. If you are in the EEA/UK, we rely on appropriate safeguards for international transfers, such as Standard Contractual Clauses and/or other lawful mechanisms. You can contact us for more information on these safeguards.

8) Data Retention

We retain personal information only as long as necessary to:

- Provide the Services you requested

- Support business operations (e.g., tax, accounting, and legal requirements)

- Resolve disputes and enforce agreements

Typical retention periods:

- Client project files (resumes, cover letters, job descriptions): up to 24 months from last activity, unless you request deletion sooner.

- Account and transaction records: at least 6–7 years where required by tax and accounting laws.

- Marketing communications: until you unsubscribe or request deletion.

We may retain de-identified or aggregated data for analytics and business purposes.

9) Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

- Access: request a copy of the personal information we hold about you.

- Correct: request correction of inaccurate or incomplete information.

- Delete: request deletion of your personal information, subject to legal exceptions.

- Restrict or object: restrict or object to certain processing, including direct marketing.

- Portability: request a machine-readable copy of certain information you provided.

- Withdraw consent: where processing is based on consent, withdraw at any time.

- Lodge a complaint: with your data protection authority (EEA/UK) or attorney general (US state).

To exercise your rights, contact us at [Insert privacy contact email]. We may need to verify your identity before fulfilling requests.

California Privacy Rights (CCPA/CPRA)

- Categories collected: Identifiers (e.g., name, email, IP), commercial information (purchases), internet activity (Site usage), professional information (resume/application materials), and inferences (service recommendations).

- Sources: directly from you; automatically from your device; from service providers and publicly available sources you share.

- Purposes: as described in Section 4.

- Disclosures: to categories of service providers listed in Section 6.

- “Sale” or “Sharing” for cross-context behavioral advertising: We do not sell personal information for monetary consideration. We do not “share” personal information for cross-context behavioral advertising as defined by the CPRA. If we enable marketing cookies or similar technologies in the future that constitute “sharing,” we will update this policy and provide a mechanism to opt out.

- Sensitive personal information: We do not use or disclose sensitive personal information for purposes other than those permitted by law (e.g., providing Services you request, ensuring security and integrity).

10) Security

We implement reasonable physical, technical, and organizational safeguards designed to protect personal information, including encryption in transit, access controls, and vendor due diligence. However, no method of transmission or storage is completely secure. If you have reason to believe your account or information has been compromised, contact us immediately at [Insert contact email].

11) Children’s Privacy

Our Site and Services are not directed to children under the age of 16 (or 13, as applicable). We do not knowingly collect personal information from children. If we learn we have collected personal information from a child without verifiable parental consent, we will delete it. If you believe a child has provided us information, please contact us.

12) Third-Party Links and Social Media

Our Site may contain links to third-party websites and social media features. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.

13) Email Marketing and Communications Preferences

You may opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us at [Insert email]. We may still send you transactional or service-related communications (e.g., order confirmations, important updates).

14) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the new policy on this page and update the effective date. Your continued use of the Site and Services after changes take effect constitutes acceptance of the updated policy.

15) How to Exercise Your Choices or Submit Requests

- Access, correction, deletion, restriction, or portability requests: email [Insert privacy contact email] with “Privacy Request” in the subject line and specify your request.

- Cookie preferences: use our cookie banner or settings tool (where available) or adjust your browser settings.

- California/US state residents: if applicable, you may designate an authorized agent to make a request on your behalf; we may require verification of the agent’s authorization and your identity.

16) Additional Notices for EEA/UK Residents

- Controller: ATS Resume Nirvana LLC is the data controller for personal information described in this policy.

- Complaints: You may lodge a complaint with your local supervisory authority. We encourage you to contact us first so we can address your concerns.

17) Definitions (simplified)

- “Personal information” or “personal data”: information that identifies, relates to, describes, or could reasonably be linked to an identified or identifiable individual.

- “Processing”: any operation performed on personal information (e.g., collection, use, storage, disclosure).

- “Service providers”/“Processors”: third parties that process data on our behalf under contractual obligations.

If you have questions about this policy or our privacy practices, contact us at:

ATS Resume Nirvana LLC