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Signed in as:
filler@godaddy.com
**Terms and Conditions for ATS Resume Nirvana LLC**
Effective Date: 5.18.26
Last Updated: 5.18.26
These Terms and Conditions (“Terms”) govern your access to and use of the ATS Resume Nirvana LLC website, online store, and services (collectively, the “Site” and “Services”). By accessing or using the Site or purchasing any Services, you agree to be bound by these Terms. If you do not agree, do not use the Site or Services.
Important notice: This document is provided for general informational purposes and does not constitute legal advice. Laws and requirements vary by jurisdiction. You are responsible for ensuring your use of this document and your practices comply with applicable laws.
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### 1) Who We Are
- Business name: ATS Resume Nirvana LLC (“ATS Resume Nirvana,” “we,” “us,” “our”)
- Website platform: GoDaddy Website Builder with integrated online store
- Contact: [Insert business mailing address], [Insert email], [Insert phone, optional]
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### 2) Services We Provide
We offer resume and career optimization services, including:
- ATS Resume Scans
- Professional Resume Optimization
- Resume + Cover Letter Bundles
- Targeted Job Application Packages
- Interview Strategy Sessions (1:1 coaching; add-on)
Details, pricing, inclusions, and any add-ons are described on the Site. We may update Services and prices at any time before you place an order.
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### 3) Eligibility and Accounts
- You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services.
- If you create an account, you are responsible for safeguarding your login credentials and for all activity on your account.
- You agree to provide accurate, current information and to update it as needed.
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### 4) Ordering, Payments, and Taxes
- Orders: Placing an order constitutes an offer to buy the selected Services. We may accept or decline orders at our discretion (e.g., for suspected fraud or policy violations).
- Payment: Payments are processed by third-party payment processors (e.g., GoDaddy Payments, Stripe, PayPal). We do not store full payment card data.
- Pricing & currency: Prices are listed on the Site and may change without notice prior to purchase. You are responsible for any taxes, duties, or fees required by your jurisdiction.
- Chargebacks: Initiating a chargeback without first contacting us to resolve a service issue may result in suspension of access to Services and future purchases.
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### 5) Client Materials You Provide
To deliver Services, you may upload or share resumes, cover letters, job descriptions, professional histories, links (e.g., LinkedIn), and related materials (“Client Materials”).
- Ownership: You retain ownership of your Client Materials.
- Your license to us: You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and process your Client Materials solely to provide and improve the Services, including with trusted service providers and AI-assisted tools as described in these Terms and our Privacy Policy.
- Accuracy: You are responsible for ensuring your Client Materials are accurate and lawful to share. You agree not to submit false, misleading, confidential (without authorization), or unlawful content.
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### 6) AI-Assisted Tools and Third-Party Services
- AI tools: We may use reputable AI-assisted tools to analyze and optimize resumes and job descriptions (e.g., to identify keywords and improve ATS compatibility). We take steps to restrict unnecessary personal data input and to use providers with contractual safeguards where available. We do not allow AI vendors to use your materials for their own model training where we can control that setting.
- Third-party tools: We use third-party providers for hosting (e.g., GoDaddy), analytics, scheduling (e.g., Calendly), video conferencing (e.g., Zoom/Google Meet), email/CRM, and payment processing. Your use of third-party platforms may be subject to their terms and policies.
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### 7) Delivery, Turnaround, and Revisions
- Delivery: Unless otherwise stated at checkout, deliverables are provided digitally (e.g., DOCX/PDF) via email or download links.
- Timelines: Any timelines or delivery estimates on the Site or in order confirmations are good-faith estimates and not guarantees.
- Revisions: We offer reasonable, good-faith revisions that fall within the original service scope for a limited period after delivery (e.g., 7–14 days) as stated on the product page or order confirmation. Requests that materially change scope, target roles, or add new content may require a new order or additional fee.
- Cooperation: Timely delivery depends on your prompt responses and complete inputs (e.g., job description, preferences, career history). Delays in providing inputs may extend timelines.
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### 8) Refunds and Cancellations
- Digital and service-based nature: Because Services involve time, expertise, and digital deliverables, refunds are generally not available once work has begun or deliverables have been provided.
- Before work starts: If you request cancellation before we begin work, we may issue a refund minus any non-recoverable processing fees, at our discretion.
- Quality concerns: If you believe we did not deliver Services as described, contact us within [e.g., 7 days] of delivery. We will review in good faith and may offer additional revisions or partial remedies at our discretion.
Any specific refund or cancellation policy published on the relevant product page will govern if it differs from the above.
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### 9) Acceptable Use
You agree not to:
- Use the Site or Services for unlawful, deceptive, defamatory, discriminatory, infringing, or harmful activities.
- Submit content that you do not have the right to share or that contains another person’s confidential or proprietary information without permission.
- Attempt to interfere with the Site’s security or functionality, or to reverse engineer any part of the Site.
- Use the Services to create false credentials, misrepresent your background, or violate employer or platform terms.
We may suspend or terminate access for violations of these Terms.
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### 10) No Job or Interview Guarantee; Career Guidance Disclaimer
- No guarantees: We do not guarantee interviews, job placement, salary outcomes, or any specific hiring results. Hiring decisions depend on factors outside our control (e.g., employer needs, market conditions).
- Career/coach guidance only: Our Services provide professional opinions and guidance, not legal, financial, mental health, or HR compliance advice. If you need legal or other professional advice, consult a qualified professional.
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### 11) Intellectual Property
- Our IP: The Site, brand, templates, methodologies, and other materials we provide (excluding your Client Materials) are owned by ATS Resume Nirvana or its licensors and are protected by intellectual property laws.
- Your license: Upon full payment, we grant you a non-exclusive, non-transferable license to use the deliverables for your personal, non-commercial career purposes. You may not resell, publicly publish, or distribute our proprietary templates or methodologies without our written consent.
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### 12) Confidentiality
We treat your Client Materials and project information as confidential and use them only to provide Services, except where disclosure is required by law or with your consent (e.g., to display a testimonial or before/after example, which we will only share with your permission and with identifying details removed unless otherwise agreed).
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### 13) Privacy and Cookies
Your use of the Site and Services is also governed by our Privacy Policy, which explains how we collect, use, and share personal information, and our cookie practices. By using the Site, you consent to the data practices described in our Privacy Policy. [Link to Privacy Policy]
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### 14) Testimonials and Reviews
If you submit a testimonial or review, you grant us permission to use it (including your name, role, and likeness if provided) for marketing purposes on the Site and social channels, subject to any permissions and privacy laws. You may withdraw consent by contacting us; we’ll accommodate where feasible.
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### 15) Third-Party Links
The Site may include links to third-party sites or resources. We are not responsible for their content, policies, or practices. You access them at your own risk.
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### 16) Disclaimers
- “As is” basis: The Site and Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
- Availability: We do not warrant that the Site will be uninterrupted, error-free, or secure, or that defects will be corrected.
- ATS/Employer changes: Applicant Tracking Systems and employer preferences change over time. We do not guarantee compatibility with any specific ATS or employer beyond best-effort optimization aligned with current practices.
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### 17) Limitation of Liability
To the fullest extent permitted by law:
- We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost opportunities, even if advised of the possibility of such damages.
- Our total liability for any claim arising out of or relating to the Site or Services will not exceed the total amount you paid to us for the specific Service giving rise to the claim in the 3 months preceding the event.
Some jurisdictions do not allow certain limitations or exclusions; in such cases, these limitations apply to the maximum extent permitted by law.
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### 18) Indemnification
You agree to defend, indemnify, and hold harmless ATS Resume Nirvana, its owners, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) your use of the Site or Services; (b) your Client Materials; (c) your violation of these Terms or applicable laws.
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### 19) Suspension and Termination
We may suspend or terminate your access to the Site or Services at any time for violations of these Terms, legal compliance, fraud, or security concerns. You may stop using the Services at any time. Sections that by their nature should survive termination will survive (e.g., IP, confidentiality, disclaimers, limitations of liability, indemnity).
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### 20) Changes to the Terms
We may update these Terms from time to time. The “Last Updated” date will reflect changes. Your continued use of the Site or Services after changes take effect constitutes acceptance of the updated Terms.
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### 21) Governing Law and Dispute Resolution
- Governing law: These Terms are governed by the laws of the State of [Insert State], without regard to its conflict of laws principles.
- Informal resolution: Contact us first to attempt to resolve any dispute informally within 30 days.
- Venue: If a dispute proceeds, it will be brought exclusively in the state or federal courts located in [Insert County/State], unless your local law provides you consumer-mandatory rights to sue elsewhere. You and we consent to personal jurisdiction and venue in those courts.
- Small claims: Either party may bring an individual claim in small claims court, if permitted by jurisdictional limits.
(Optional arbitration clause can be added; consult legal counsel before adoption.)
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### 22) Force Majeure
We are not liable for any delay or failure to perform due to events beyond our reasonable control, including acts of God, internet outages, labor disputes, or actions of government.
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### 23) Miscellaneous
- Entire agreement: These Terms, together with our Privacy Policy and any service-specific terms at checkout, constitute the entire agreement between you and us regarding the Site and Services.
- Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
- Assignment: You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
- No waiver: Our failure to enforce any provision is not a waiver of our rights to enforce it later.
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### 24) Contact
For questions, concerns, or notices:
ATS Resume Nirvana LLC
**Return and Refund Policy — ATS Resume Nirvana LLC**
Effective Date: [Insert Effective Date]
Last Updated: [Insert Last Updated Date]
This Return and Refund Policy explains how cancellations, returns, and refunds are handled for purchases made through the ATS Resume Nirvana LLC website and online store. Because we provide professional, time-based services and digital deliverables, our refund practices differ from those for physical goods.
Important: This policy is provided for general informational purposes only and does not constitute legal advice. You are responsible for ensuring your practices comply with all applicable laws in your jurisdiction.
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**1) Scope and Definitions**
- “Services” include: ATS Resume Scan, Professional Resume Optimization, Resume + Cover Letter Bundle, Targeted Job Application Package, and Interview Strategy Session (add‑on).
- “Deliverables” include digital files and outputs (e.g., DOCX, PDF) and written recommendations produced as part of a Service.
- This policy applies to purchases made directly through our website. Any service-specific terms published on a product page or shown at checkout will control if they conflict with this policy.
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**2) General Refund Principles for Digital/Service Purchases**
- Once work has begun on your order or Deliverables have been provided, refunds are generally not available due to the customized, time-based nature of the Services.
- If you request cancellation before we begin work, we may issue a refund minus non-recoverable payment processing fees at our discretion.
- We aim to address quality concerns through timely revisions within the original scope of the purchased Service.
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**3) Service-Specific Policies**
- ATS Resume Scan ($15):
- Non-refundable after the scan/review has been performed or results delivered.
- If you cancel before we start, a refund may be issued minus processing fees.
- Professional Resume Optimization ($40) and Resume + Cover Letter Bundle ($50):
- Non-refundable once drafting/optimization work has started or any draft has been delivered.
- Includes reasonable, good-faith revisions within [7–14 days] of initial delivery, limited to the original role/target scope as described at purchase.
- Targeted Job Application Package ($75):
- Non-refundable once role-specific analysis begins or Deliverables are provided.
- Includes reasonable revisions related to the same job description or target role within [7–14 days] of delivery.
- Interview Strategy Session (Add-On) ($59):
- Rescheduling: Allowed once if requested at least 24 hours before the session start time.
- No-shows and cancellations within 24 hours of the scheduled session are non-refundable.
- If we are unable to deliver the session due to our fault and cannot reschedule, a refund will be issued.
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**4) Cancellations**
- How to cancel before work begins: Email us at [Insert contact email] with your order number and “Cancellation Request” in the subject line.
- Work start definition: Work is considered started once we review your materials, begin analysis, schedule or hold a session, or commence drafting/optimization.
- If a refund is approved for a pre-work cancellation, processing fees charged by payment providers may be deducted.
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**5) Revisions vs. Refunds**
- Revisions are the primary remedy for quality concerns and are limited to the scope of the purchased Service and the target role(s) provided at checkout.
- Scope changes (e.g., new target industry, additional roles, substantial content changes) may require a new order or an agreed add-on fee.
- Please submit revision requests within [7–14 days] of delivery; after that window, additional work may be billed.
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**6) Delivery Timeframes and Delays**
- Any delivery timelines are estimates and not guarantees. Delays can occur due to workload, holidays, or incomplete inputs.
- Your cooperation (timely responses, accurate information, required documents) is essential. Delays caused by missing or late inputs are not grounds for a refund.
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**7) Duplicate Orders and Accidental Purchases**
- If you accidentally place duplicate orders for the same Service and notify us promptly before work begins, we will cancel and refund the duplicate minus processing fees.
- If work has begun on both orders, we will apply the policy in Section 2.
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**8) Payment Disputes and Chargebacks**
- If you have a concern, contact us first at [Insert contact email] so we can investigate and resolve it. Unauthorized or unwarranted chargebacks may result in suspension of access to Services and future purchases.
- We provide order records and delivery evidence to our payment processors in the event of a dispute.
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**9) Download/Access Issues**
- If you experience a technical issue accessing Deliverables, contact us within 7 days of delivery. We will re-send files or provide alternative access methods. Access issues are not grounds for a refund if Deliverables were produced as ordered.
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**10) Price Adjustments and Promotions**
- Prices may change at any time before purchase. We do not offer price adjustments or partial refunds for promotions applied after your purchase.
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**11) Legal Rights and Exceptions**
- EU/UK consumers: For digital content/services, you typically have a right to withdraw within 14 days unless you expressly consent to immediate performance and acknowledge you lose the right to withdraw once performance begins. At checkout, if you are in the EU/UK, you may be asked to consent to immediate performance. If you do not consent, service performance will not begin until the withdrawal period ends, and delivery timelines will be adjusted accordingly.
- Local laws: You may have additional rights under consumer protection laws in your jurisdiction. Where such rights apply and cannot be waived, we will honor them.
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**12) How to Request a Refund or Revision**
- Email: [Insert contact email]
- Subject line: “Refund Request [Order #]” or “Revision Request [Order #]”
- Include: Order number, purchase date, Service purchased, a clear description of your concern, and any supporting details.
- Timeframes: Submit requests within [7–14 days] of delivery for revisions; refund/ cancellation requests before work begins should be submitted as soon as possible.
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**13) Refund Method and Timing**
- Approved refunds are issued to the original payment method when possible.
- Processing times vary by payment provider; allow 5–10 business days after approval for the credit to appear.
- We may deduct non-recoverable payment processing fees where applicable and permitted by law.
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**14) Contact**
ATS Resume Nirvana LLC
By purchasing Services from ATS Resume Nirvana LLC, you acknowledge and agree to this Return and Refund Policy.
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